1. What is the difference between an ebike, a pedelec/pedalec and a pedal-assisted electric bicycle?

    “Ebike” is a broad categorisation of bicycles equipped with an electronic motor. Ebikes can be operated as a pedal-assisted bicycle or as a throttle-operated bicycle. Before 2012, there was a single standard for e-bikes in Australia, allowing for both pedal-assisted and throttle-based operation, with a motor of maximum 200W. In 2012 the Commonwealth added to this existing standard a second definition of e-bikes, called “pedelecs/pedalecs”, following the European standard (EN15194). This European standard requires an e-bike to be pedal-assist only, so you are required to pedal to engage the 250W motor. The motor provides support up to a speed of 25kph (with a fade out between 25kph and 27kph on most models for a more comfortable riding experience). Technological development is concentrated on pedelecs now. Therefore, to give you the best user experience, all models in our range are pedelecs.

  2. Where do you operate?

    We’ve got our own showrooms with fully-equipped workshops in Melbourne and Perth with more than 50 ebikes on display and available for test riding. A network of accredited service providers around the country helps us deliver, service and repair our ebikes. We currently operate in all capital cities around Australia and select regional areas in Victoria, New South Wales, Western Australia, South Australia and Tasmania, and our network is growing everyday.

    Please contact us to confirm how we can help you get on your new ebike with full support from our network.

  3. I’m an e-bike manufacturer/distributor. How do I get my e-bikes added to your range of models?

    Not very different at all, except for the additional push you get from the motor, which makes it so much easier and more fun! Other than that, pedalling, operating the gears, brakes, and steering on an e-bike are basically the same as on a regular bicycle.