Contact Us

Contact Details

E-stralian Pty Ltd T/A Sparque

ABN: 22 611 234 774
Outside of Melbourne and Perth we work with a network of service providers around the country to deliver, service and repair our ebikes. Please contact us to confirm how we can help you get on your new ebike with full support from our network.

Call Us!

1300 794 652

Contact Our Team







    Melbourne

    19-27 Ireland Street West Melbourne VIC 3003

    Experience store, workshop & head office

    Opening Hours:
    Tuesday to Friday: 10am-5pm
    Saturday: 10am-4pm
    Closed Sunday/Monday

    Get Directions
    Perth

    305 Fitzgerald Street West Perth WA 6005

    Experience store & workshop

    Opening Hours:
    Tuesday to Friday: 10am-5pm
    Saturday: 10am-4pm
    Closed Sunday/Monday

    Get Directions
    Sparque service network map
    Our Network

    Our service network across Australia

    Sparque authorised service providers include a range of retail bike stores, workshops & mobile mechanics

    Rating
    5.0
    Read our 210 Reviews
    Nicole Whitehead
    google
    Nicole Whitehead
    2026-06-12

    The customer service and knowledge of the staff at this bike shop was great! Friendly, non pressuring. They let us go out on a test ride. Would definately recommend coming down to check them out!

    Jeremy Tan
    google
    Jeremy Tan
    2026-06-11

    Great team here at Sparque. This is my first time getting my bike from them since they moved here from Melbourne. The team is really knowledgeable, friendly and helpful in helping with choosing an eBike. There's a really good range of bikes to choose from. Lease or buy, they can help you out with both options. Drop in and visit them!

    Vasco Pereira
    google
    Vasco Pereira
    2026-05-29

    Very helpful people, recommend it all day !

    Riccardo Berardini
    google
    Riccardo Berardini
    2026-05-21
    Chris Buswell
    google
    Chris Buswell
    2026-05-20

    Fantastic friendly vibe when I enquired for a bike. Thomas provided a detailed breakdown for each of the bikes I was looking for and how the leasing process worked. I eventually made a decision to order the latest model of the bike which meant an expected wait for it to ship from the factory. The Kalkhoff Endeavour 3 Move has been a dream to ride since I got it and a very enjoyable car replacement bicycle. Service staff have always been helpful and informative with all the questions I had.

    Lucia Britto
    google
    Lucia Britto
    2026-05-20

    One very satisfied customer. Picked up my Riese & Muller Nevo4 GT on Saturday afternoon and it is a beauty. I was very appreciative of, and impressed with the level of service I received from Leigh as he went through the bike's features with me. Goodness, there were many and Leigh made sure I got the gist of it. My husband also put him through his paces with the technical side of the bike also and this is where Leigh was impressive. They were still talking about bike features when I came back from my spin around the block. Overall, the customer service received from Thomas and Leigh was great, the follow up calls from Finn were appreciated. Really, what more could this girl ask for, oh did I mention I was happy with the price.

    Ahmad Bayat
    google
    Ahmad Bayat
    2026-05-06

    Upgraded seat, amazing staff. Highly recommend

    Tamana Assadullah
    google
    Tamana Assadullah
    2026-05-06

    Came to change bike seat, amazing service was done in no time. Friendly staff

    Max Randall
    google
    Max Randall
    2026-04-30

    I just picked up our new Wombat Rally G3 today. My wife and I are very happy. Our whole experience at Sparque has been very positive, from the test ride a few weeks ago, to the pick up today. Leigh and Thomas were great. I got an excellent cargo bike at a great price with friendly and knowledgeable service. Who could ask for more? Highly recommended.

    Jen H
    google
    Jen H
    2026-04-27

    Highly recommended Leigh and the team for any e-bike issues. They identified the problem quickly and were able to fix my bike whilst I waited. Very knowledgeable and great customer service.

    Ziba Madarodokhi
    google
    Ziba Madarodokhi
    2026-04-17

    Amazing service!

    Hakan L Yaman
    google
    Hakan L Yaman
    2026-04-14

    Very helpful staff with in depth knowledge of their products, great follow up post purchase.

    Ben Kamien
    google
    Ben Kamien
    2026-04-07

    Thanks for fixing my gocycle. It’s riding really well and it’s like having a new bike.

    Rosita D'Adamo
    google
    Rosita D'Adamo
    2026-03-27

    Great service! Above and beyond and really listened to my needs. Friendly and respectful staff. Will definitely return and I highly recommend.

    Keith Martin
    google
    Keith Martin
    2026-03-27

    I have just completed a 4 year novated lease of a brilliant Riese and Muller e-bike with Sparque. Thanks to Thijs, Thomas, Lars and the team for a fantastic experience from start to finish. Great bike, great team, great service. Particularly appreciated the recommendation to upgrade the tyres at the beginning and then replacing them at the final inclusive service at 19,000km with not a single puncture in between. Will also never go back to an e-bike with a chain and conventional gears after the totally trouble free experience with the Vario model. I will return regularly for servicing now the lease has ended. Unfortunately for Sparque, the bike is still far too good to replace as yet! Thanks guys!

    Annie Sashegyi
    google
    Annie Sashegyi
    2026-03-23

    Thomas at Sparque Perth was EXCELLENT! So helpful and patient. I highly recommend Sparque for all your e-bike needs.

    mostafa rezazad
    google
    mostafa rezazad
    2026-03-19

    I rented a marvellous e-bike from them for two years and always received the best service ever. The bike itself was so amazing, and it made me sad to return it due to moving to another country. I will definitely get another bike when I get back to Australia again. Thank you Sparque, thank you Thomas.

    Audrey T
    google
    Audrey T
    2026-03-17

    Sparque crew are amazing! Not only did they go above and beyond to order in specific parts for my bike - they were super communicative and friendly throughout the whole process. They did an amazing job servicing my bike and I'm super grateful. Can't recommend this team enough!

    David Matthew
    google
    David Matthew
    2026-03-09

    I had a great experience with the team, from my initial inquiry right through to the delivery of my bike.

    Bek Petrovic
    google
    Bek Petrovic
    2026-03-07
    Dale Downie
    google
    Dale Downie
    2026-02-27

    Leased an e-bike through sparque for 4 years, they work good to work with and were helpful with any issues I had, thank you !

    Spike WEN
    google
    Spike WEN
    2026-02-26

    It was a great experience; they solved my simple problem for free.

    Mark Richter
    google
    Mark Richter
    2026-02-16

    From the first moment that we made contact, the Team at Sparque Perth have been amazing. Always willing to go the extra mile, showing a keen interest in what I need to enjoy the e-bike journey. Recommend Sparque 100%.

    Steven
    google
    Steven
    2026-02-11

    First time visiting and definitely won’t be the last, took care of my repairs for me on the day, and my bike is riding perfectly again. Very happy with the job, and just as happy to have a new local bike shop to go to. Thanks again, guys! Legends!

    Jeff Varley
    google
    Jeff Varley
    2026-02-10

    Highly recommend Sparque for Ebike leasing. I leased an Ebike for 4 years and found the staff at Spargue very helpful and responsive to all requests.

    alwyn zigzag
    google
    alwyn zigzag
    2026-01-31

    Great attentive and honest customer service. Delt with an issue in a very professional and customer focused way. Highly recommended.

    Corinne van Straten
    google
    Corinne van Straten
    2026-01-29

    I really love the e-bike brand and size they suggested, love the bike bags. The service provided extends well past the transaction of buying the bike. You get contacted when your bike is due for servicing and they always do an excellent job. The team is amazing, they remember you and always provide the best service and advice. We are moving and when we told them, they offered to help get the bikes ready for transport. They did an amazing job. Thanks team you are all amazing people.

    John Tipu
    google
    John Tipu
    2026-01-29

    The team at Sparq have provided excellent service for our 2 Riesse & Muller electric bikes. The team have just finished packing our bikes ready for shipping overseas. Everything was ready within 24 hours, as promised. Thank you guys and keep up the good work!

    Leza Cullen
    google
    Leza Cullen
    2026-01-29

    ⭐️⭐️⭐️⭐️⭐️ I had such a great experience with the team at Sparque while looking for a new e-bike. Their customer service and support were excellent — friendly, patient, and genuinely helpful throughout the whole process. I have been really impressed by how professional and accommodating the team was. It’s clear they care about their customers and stand behind their products. Highly recommend Sparque to anyone looking for great e-bikes and even better bike servicing!!!

    Alexandra Davies
    google
    Alexandra Davies
    2026-01-27
    Ca Be
    google
    Ca Be
    2026-01-21

    Great business to deal with and friendly knowledgeable staff. The ebike subscription service is affordable and a great way to see if a bike is suitable for you and how it will be to live with on a daily basis. After using one for a few weeks I realised the one I was thinking of buying was not actually suitable for me so saved myself a lot of money by doing this. The bike came with everything needed and all explained well. I did however buy another bike from them that was shipped from the Melbourne store. It was a 3yo ex leased bike in very good condition, with several expensive extras and all for a great price all up including the freight from Melbourne to Perth. Upon pickup the bike was fully charged, spotlessly clean and everything explained with a box full of original paperwork and manuals. The mechanic set the tyre pressures and the seat to my required settings and was good to go, I did send a few emails to them during all of this and they were all answered promptly and addressed the questions I had. The bike arrived pretty quick from Melbourne too, especially considering it was over the Christmas shut down period. I had been in contact with one other store in Perth before Sparque and they never got back to me after I contacted them twice. The brands they carry are excellent quality. I will definitely be buying a cargo bike from them in the future to add to the 12 bikes I now have. Thanks guys, I am loving the Tinker.

    Barb Stansfield
    google
    Barb Stansfield
    2026-01-08

    Had my first e- bike service yesterday and was super impressed with the service. They accommodated me at very short notice because I live rurally and was able at the last minute to get to Melbourne so my appointment was changed. Very thorough and had advice on what we should do in the future with carrying the bike on the vehicle. It’s a small details that matter. Thanks Sparke Melbourne.

    Sean Liley
    google
    Sean Liley
    2025-12-23

    I can’t recommend Thomas, Leigh and the team at Sparque E-bikes enough. The service is first rate and nothing is too hard for the guys. Leigh is a great mechanic and his attention to details is superb. He went out of his way to fit a Basil dog box to my Tinker. They only stock quality e-bike brands and accessories. I wouldn’t go anywhere else!

    Henry Travers
    google
    Henry Travers
    2025-12-15

    Great joint. Very helpful.

    Pete
    google
    Pete
    2025-11-28

    Highly recommend! This is the best bike shop I came across this shop on a really hot Friday afternoon when something went wrong with my back tyre while on my ride home from work. I limped over, hoping they might still be open, and arrived just after they had locked up for the day. One of the team noticed me outside, opened the door, brought me into the air-conditioning, and then they re-opened the workshop just to help me. Their kindness — staying back after closing at 5pm on such an exhausting Friday to fix my tyre and axle, and then to give my bike a quick service to make sure I got home safely — is something I’ll never forget. The price was way cheaper than the other places I’d been getting my bike serviced, and I haven’t had any issues with my bike since. This is the kind of genuine above-and-beyond service that is rare to find. I’ll always come back here, and recommend them to everyone I know. Thank you again for the incredible service

    Curt and Hil Cat and Crow
    google
    Curt and Hil Cat and Crow
    2025-11-27

    Been out of Perth for 10 years. Went for a ride around town and my seat clamp bolt had stripped and wouldn’t tighten enough. Stumbled upon these guys and they replaced the bolt, cleaned up the grease and got me back on the road. No charge at all. Just happy to help. Stop in and meet these guys, check out their inventory. Great people. Thanks!

    Jenny Oglesby
    google
    Jenny Oglesby
    2025-11-19

    I recently bought a GoCycle from Sparque. It is a great bike but had a few problems. The team at Sparque are fantastic. They fix any problems straight away and are only too willing to answer question and give advice. I strongly recommend that anyone thinking about an ebike make Sparque their first port of call.

    Michael Johnson
    google
    Michael Johnson
    2025-11-19

    Sparque were excellent to deal with. They found the most suitable bike fro my needs and also tailored the most convenient location for servicing. The paperwork for the leaase was made simple and Thomas is always there to help if any issues arise with the bike or the lease.

    tesstravelling
    google
    tesstravelling
    2025-11-17

    The team at Sparque Melb are amazing and always helpful. Thank you again for fixing my bike at such short notice today.

    Sky Croeser
    google
    Sky Croeser
    2025-11-06

    The team at Sparque are amazing! The tyre of my cargo bike was totally worn down, and they seemed to be the only bike shop in Perth with a replacement. I love that they scheduled me in for a repair time, rather than asking me to leave the bike for a few days. They not only replaced my tyre, they also had a good look at the bike and found a few other issues that needed dealing with. And got it all done in time for me to hop back on the bike for the school pickup!

    Chris Della Bona
    google
    Chris Della Bona
    2025-10-21

    Thomas and the team at Sparque were absolutely brilliant at helping me pick the best e-bike for me. They made the entire process seamless.

    Claire Chhor
    google
    Claire Chhor
    2025-10-18

    Good service, nice environment, helpful, gave us good advice even though they didn't carry the items we wanted 😁

    Tram Dang
    google
    Tram Dang
    2025-09-24

    Sparque are a great service to the community. We went in a few times to try different bikes and configurations before we decided on a trial. Jon was accommodating, friendly and so passionate about this world of e-bikes. It's week 2 with our Wombat and we're all loving it!

    Secretary — City Precinct
    google
    Secretary — City Precinct
    2025-09-19

    Need an ebike - get it here. Have you ever seen a business with just 5 star reviews? Kind, patient, knowledgeable and the best quality bikes in Melbourne. You cannot go wrong here.

    Indira Kulafi
    google
    Indira Kulafi
    2025-09-18

    I signed up to a subscription for the Wombat cargo bike. Best value subscription on the market, no extra charges for accessories, very professional service. The subscription fee included servicing, insurance, roadside assistance and all the accessories. The guys at Sparque are great. very helpful

    Christian Pflüger
    google
    Christian Pflüger
    2025-09-16

    Absolutely legendary service and attention to detail from Leigh at Sparque eBikes. To give a bit of a back story, I had my eBike for a service at another bike shop just in March this year. However, I noticed that my brakes were quickly fading and my eBike motor was not running smoothly. Long story short, my disc brakes were well worn (1.2mm instead of the minimal 1.5 mm), my motor needed a substantial repair, which Leigh managed superbly. To top it all off, my front fork was not working either and my old bike shop told me nothing can be done other than a new fork for $300-$400 + install. Leigh managed to service the whole fork and made it work like new for about a third of the cost of a new fork. Safe to say, I'll be back with my wife's and my bike for sure!

    Barbara Elliott
    google
    Barbara Elliott
    2025-09-14

    Knowledgeable staff who know what they’re talking about. I had so many questions at the start, and the guys at Sparque listened carefully, and then explained the concepts I needed to understand. No rush. No pressure. They just want you to end up with the bike that’s right for you. Which I did … on my third visit. Grown up service from people who know their stuff.

    Romano
    google
    Romano
    2025-09-09

    Got my unicycle fixed up real nice.

    Darrell Esparon
    google
    Darrell Esparon
    2025-09-07

    Can't thank Sparque E Bikes enough for the excellent service, transparency and honesty.. Very reassuring dealing with an Aussie owned business, highly recommended and very happy🇦🇺👍🍻

    Josh Rynehart
    google
    Josh Rynehart
    2025-08-29

    Excellent service throughout the engagement and lease period. Sparque were always quick to provide information in an easily digestible format and were always helpful. In particular Thomas was excellent to deal with

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