Clearance FAQs

  1. Why purchase from Sparque?

    • Ex-demo and Refurbished ebikes are Sparque certified – this means that the bike has been serviced and refurbished by our expert mechanical team.
    • Sparque Certified – full service and safety checked for best riding experience
    • Personalised handover
    • Consumables guarantee (tyres, chain, brake pads will be in very good condition with a minimum of 50% life left)
    • Support from our sales and mechanical team for any future servicing and questions about operating the bike.

  2. Is the ebike covered by a manufacturer’s warranty?

    Warranties vary depending on the age and condition of the bike. Some bikes will have full manufacturer’s warranty available; for other bikes the warranty term will be shorter between 3-12 months (e.g., ex-demo with higher kms and ex-lease ebikes); some ebikes will have 3 months parts warranty (refurbished), or 30 days parts warranty (consignment sales). Always check the listing for exact details.

  3. What’s the condition of the bike?

    Every Sparque Certified ebike comes fully serviced, safety‑checked, and ready to roll. Most include a fresh tune‑up, and many are still covered by manufacturer warranty. We’ll always make sure you know exactly what’s included before you ride away.

    We don’t just give them a quick polish; we make sure each one is safe, reliable, and ready to ride.

    Here’s how we describe their condition:

    • Ex-Demo: a near new bike, low kms, little or no markings or scratches. Lived on our shop floor and may have ridden around the block a few times. Some have under 5km!
    • Refurbished: can be ex-demos with more kms, ex-lease bikes (serviced by our workshop or our service partners), consignment ebike (we sometimes sell our customers ebikes if they meet our standards – these bikes are refurbished by our team).

    Frame condition listing is based on the following:

    • As New: Presents as new. No noticeable marks, minimal use and virtually indistinguishable from new.
    • Very Good: Light cosmetic wear only: small scuffs or hairline scratches.
    • Good: Apparent signs of regular use: visible scratches/paint chips, touchups.
    • Fair: Visible cosmetic wear: larger chips, scuffs, minor dents or light surface rust, all reflected in the price. Fully serviced and safe to ride.